The following terms and conditions apply to all transactions on trophydirect.co.uk. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All images, sizes, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods and are not subject to a guarantee of accuracy. Full detailed specifications are available from Trophy Direct.
The Accuracy of Product Information
All product specifications, images and other information published on our website have been provided by Trophy Direct. The intention of Trophy Direct is that all information on the website should be as accurate and up to date as possible. However, Trophy Direct cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but do not include delivery charges. Delivery charges will be displayed and payable as indicated at the time of placing your order.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).
We accept all major credit and debit cards including Visa, Mastercard, Maestro and Solo. On the order you must provide us with your exact billing address and telephone number. The same address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your card has been properly received.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout.
All orders above £100 to the UK mainland are delivered FREE. A small charge may apply outside the UK mainland and we will contact you prior to delivery to arrange a convenient despatch date.
We endeavour to process and despatch all orders within 5 working days, however on a few occasions we may be unable to meet these timescales, especially if your engraving requirements are particularly complex. If this is the case we will contact you in advance to advise you of the anticipated delivery date. If artwork is involved the 2 to 4 days quoted is from acceptance of the final proof.
From the time of despatch of the goods, any loss or damage to the goods shall be at your own risk.
Time Limitation for Notification of Claims
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be notified to us within 7 days from delivery.
Incorrect goods: It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.
Cancellation of Orders & Returned Goods
If you are not totally satisfied with your purchase for any reason you have the right to cancel your order within 14 working days, starting from the date after the day of delivery, for credit or refund. It is your responsibility to return purchases in pristine condition in its original box and packaging. For full details of how to return please call us on 01543 223074. You will be wholly responsible for the cost of return delivery and safe return of the goods.
Subject to claim validly and correctly notified in accordance with the Time Limitation for Notification of Claim paragraph of these terms, goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.
If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for such collection.
For faulty or damaged goods you have up to 30 days. For full details of how to arrange a faulty or damaged item return please call us on 01543 223074.
You will own the goods once we have received your payment in full. We do not offer any credit facilities. We will issue you with an invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
Registered Office & Trading Address
Trophy Direct C/O Cocoonfxmedia Ltd
Unit 64 Britannia Way